Microsoft Dynamics 365


Sold By: Microsoft

+971 4 5588720


Microsoft Dynamics 365 unifies CRM and ERP solutions into tools that integrate sales, customer service, financials, field service, operations, marketing and project service automation. The Dynamics 365 product is seen by Microsoft as transformational technology, a next generation of intelligent business applications in the cloud – in this case a cloud ERP and CRM. In fact, Microsoft Dynamics 365 follows the three core elements of the company’s Digital Transformation strategy: productivity, intelligence and security.

Industry fit: Suitable for any industry, including education, government, health, discrete manufacturing, professional services, hospitality and travel, retail and consumer goods.

No. of estimated customers: In 2015, the Microsoft Dynamics products family had 170,000 customers worldwide (20,000 customer for Microsoft Dynamics AX; 110,000 customers for Microsoft Dynamics NAV; 40,000+ customers and 4.4 million users for Microsoft Dynamics CRM).

Type of business: Tailored solutions for organizations of any size, including CRM and ERP for small businesses, midsized business and enterprises.

Key benefits of Microsoft Dynamics 365:

  • With the assistance of Microsoft Dynamics 356, customers are better engaged, employees feel empowered, operations are optimized and products and business models are reinvented;
  • Applications are scaled up and added in pace with the growth of the company; enterprise and business editions are available for differentiating between customers’ needs (hundreds to thousands of users versus a few hundred users);
  • CRM and ERP software seamlessly integrated with frequently used tools, such as Skype, OneDrive, Outlook, Excel, Power Apps;
  • Digital intelligence is delivered through the use of Cortana Intelligence, Power BI and Azure Machine Learning;
  • Free trial available;
  • Real-time and offline data available on mobile devices for employees found on field.

Features of Microsoft Dynamics 365:

  • Sales: actionable insights gathered through predictive analytics, digital intelligence, and automated lead scoring, real-time coauthoring for sharing meeting notes, events, and custom sales documents, customer management, dashboards, built-in help menu, gamification;
  • Customer Service: omni-channel engagement, customer self-service and peer-to-peer service, single user interface, searchable knowledge base, built-in digital intelligence;
  • Operations (for Manufacturing, Retail, Finance and IT): automated warehousing, global transportation planning and freight reconciliation, budget planning, POS system, demand forecasting (Microsoft SQL Server forecasting algorithms, Microsoft Excel visualizations, and Dynamics 365 for Operations models), e-commerce;
  • Field Service: optimized scheduling, service agreements management, inventory management (warehouses, depots, trucks), connected devices, customer communications (customer portal and interoperability with Glympse and Twilio APIs);
  • Project Service Automation: sales force automation services, social insights, project planning (links to Microsoft Planning), resource scheduling, mobile productivity, time and expense management, customer billing;
  • Marketing: Adobe and Microsoft partnership for creating a complete 360-degree view of the customer;
  • Financials (ideal for small and medium sized businesses): personalized sales quotes, invoicing, payment, purchasing and inventory management, reporting and analytics;
  • Customer Insights: unified platform, dashboards with rich visualizations, customer engagement, customer intelligence and built-in predictive analytics, relationships monitor, target audiences.

  • Cloud ERP and CRM solutions; is able to run on Microsoft Azure, a private cloud or a combination.

  • Desktop and any mobile device.

  • No restrictions (ISO-2 coding system is being used).

  • All languages supported by the Windows operating system



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